2025
Terms & Conditions
Last Updated: 9 October 2025
We're excited to embark on this journey with you and support your business growth. Below are some friendly terms and conditions to ensure a smooth and enjoyable experience with our platform:
1. Services Overview
At RevHelm (Formerly DOJODIGI), we're committed to streamlining your business operations with our comprehensive platform. Our services include automation, workflows, email marketing, website creation, funnels, social media management, reputation management, live web-chat, omni-channel inbox, CRM, appointment management, membership & course builder, payments & invoicing, automation services and more, all integrated into one user-friendly system. RevHelm replaces the need for 21+ other software applications, saving you money, time, and effort.
We are: RevHelm (Formerly DOJODIGI) by Magnolia Enterprises PTE. LTD.
You are: a visitor to a website owned by us and/or a customer of ours
2. Definitions
“User” or "Client" means any individual or entity using our services.
“Our Website” means the entire computing hardware and software installation that supports our website.
“Services” means any of the services we offer on our website, including updates and support services.
“Content” means any material published on our website by us or any third party with our consent.
“Material” means Content of any sort posted by you on our website.
3. Our Contract With You
3.1. These terms and conditions apply to all users of our website and buyers of our Services.
3.2. We accept your order through email confirmation, at which point our contract is formed.
3.3. We may change these terms from time to time. The terms applicable are those on our website at the time of your order.
3.4. Any non-website payment arrangements will also be governed by these terms as applicable.
3.5. If we owe you money from refunds etc, we will credit your payment method within 15 days of your order.
4. Your Account With Us
4.1. You agree to provide and maintain accurate, up-to-date information about yourself.
4.2. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
4.3. Notify us immediately if you believe your account has been accessed without authorization.
4.4. You agree to use our services responsibly and in compliance with our terms.
4.5. You agree to maintain the confidentiality of your account details and restrict access to authorized users only.
4.6. You agree to ensure that any content you upload does not infringe on the rights of others or violate any laws.
4.7. RevHelm's services may integrate with third-party platforms for added functionality. Users are responsible for ensuring compliance with applicable third-party terms, policies, and regulations. RevHelm is not liable for any issues, disputes, or breaches arising from the use of third-party services in conjunction with RevHelm's platform.
4.8. You agree to maintain the confidentiality of any proprietary or confidential information received from RevHelm, including technical documentation, internal data, or business strategies, and will not disclose or use such information for purposes outside the scope of this agreement.
4.9. You agree to comply with all applicable laws and RevHelm's acceptable use policies. RevHelm reserves the right to terminate service immediately in cases of non-compliance or misuse of the platform, without refund."
4.10. User Contributions(content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to RevHelm directly) are considered non-confidential and non-proprietary. You grant RevHelm and its service providers the right to use, reproduce, modify, perform, display, and distribute User Contributions solely for the purpose of fulfilling RevHelm's operational needs and obligations under these Terms. RevHelm will not disclose User Contributions to third parties beyond what is necessary to operate or improve the platform.
4.11. You accept full responsibility for the legality, accuracy, and appropriateness of the content you upload or post, including compliance with copyright and intellectual property laws.
4.12. You acknowledge the inherent security risks of internet and telecommunications networks. RevHelm is not liable for data loss, interception, or modification during transmission over the internet or third-party telecommunications networks.
4.13. RevHelm is committed to ensuring all services comply with the Personal Data Protection Act (PDPA) of Singapore and other applicable local regulations. Users agree to uphold PDPA standards when using the platform and handling client information.
4.14. By registering for RevHelm, users consent to receive all legal notices, updates, and communications electronically, sent to the email address provided upon registration. RevHelm will never request confidential information, such as account numbers or passwords, via email. Please report any suspicious communications immediately.
4.15. Users retain ownership of their data stored on RevHelm's platform. However, upon termination of services, RevHelm reserves the right to delete user data after 90 days unless required by law to retain specific records. Users are responsible for exporting and backing up their data before service termination.
4.16. Content generated through RevHelm's AI tools, including chatbots and automated workflows, remains the intellectual property of the user. However, RevHelm may analyze anonymized AI-generated content to improve system performance and accuracy.
4.17. Upon written request and before the expiry of the 30-day post-termination period, RevHelm will provide the Client with a one-time export of their stored data in a commonly used format. RevHelm may charge a reasonable administrative fee for this export.
4.18. Users are solely responsible for ensuring that their use of RevHelm’s services complies with all applicable laws and regulations, including but not limited to Singapore’s PDPA and Spam Control Act, the EU GDPR, Canada’s CASL, the U.S. TCPA and CAN-SPAM Act, and any equivalent telemarketing or data protection laws in their jurisdiction. This responsibility includes obtaining valid consents, maintaining accurate records, providing proper opt-out mechanisms, and ensuring compliant use of communication features. RevHelm provides tools but does not guarantee legal compliance. Users agree that RevHelm is not liable for any regulatory breaches, fines, or legal claims arising from their use of the platform.
4.19. In the event of any dispute regarding ownership of an Account, Revhelm may, in its sole discretion, request documentation to determine rightful ownership. Revhelm is not obligated to act as an arbiter of ownership disputes. Revhelm's determination shall be final and binding. If ownership cannot be reasonably determined, Revhelm may suspend or terminate the Account until a final resolution is reached by the parties or by a court of competent jurisdiction. You agree to indemnify and hold DOJODIGI harmless from any claims arising out of or related to Revhelm's management of account ownership disputes.
4.20. You are solely responsible for managing and responding to all data subject rights requests (including access, deletion, correction, portability, restriction, and objection) in accordance with applicable privacy laws. If RevHelm receives such a request directly, we may direct it to You, and You must promptly fulfill it. You are also solely responsible for complying with all applicable data breach notification laws and regulations. In the event of a data breach affecting Your customer data, You must promptly investigate, notify affected individuals and regulators as required by law, and bear all associated costs. You are responsible for setting and enforcing Your own data retention and deletion policies for customer data in accordance with applicable laws. RevHelm may retain limited data for legal or business purposes, but this does not relieve You of Your own obligations.
4.21. You are solely responsible for determining, collecting, reporting, and remitting all applicable taxes, duties, levies, and governmental assessments arising from Your use of the Platform, including any sales conducted through the Platform. RevHelm provides technology tools only and does not provide tax or accounting advice. RevHelm disclaims all liability for tax calculations, compliance, and related disputes.
5. Price, Payment, Support and Service Provision
5.1. Prices may change, and services will not be provided until you confirm any new price.
5.2. You agree to pay the monthly/annual charge for services from your provided payment method.
5.3. RevHelm primarily accepts payments via credit or debit card. By subscribing, you authorise RevHelm to charge your designated card or payment method for recurring subscriptions and all applicable charges. Alternative payment methods may be accepted at RevHelm's sole discretion. Payments are billed in advance monthly/annually & automatically without your further consent.
5.4. Services may be provided by email, download, or as explained on our website.
5.5. If services are delayed, we will notify you of the likely provision date.
5.6. You may cancel your subscription at any time, but please note that refunds are not available for fees paid to RevHelm. Upon cancellation, you will retain access to the services until the end of your current billing cycle. Please allow up to 3 working days for the cancellation to be processed. If the cancellation request is processed after the next billing cycle has started, we will not be able to refund the charges for that cycle. Refunds are not provided for unused portions of the subscription period. Non-use of the platform does not entitle the Client to a refund or compensation.
5.7. We may change service provision, and you will be notified by email or on our website.
5.8. If service changes affect you and you do not take required action, we may terminate services without notice.
5.9. Services are for your internal business purposes and cannot be shared or used by others.
5.10. We strive to maintain continuous website access, but downtime for maintenance or reasons beyond our control does not entitle refunds. Our services may integrate with third-party providers. We are not liable for interruptions or issues caused by third-party services.
5.11. Standard additional fees apply for email and text services on a pay-per-use basis. Premium features like our AI features(generative AI, conversational AI, workflow AI, GPT-powered automation actions) also incur an additional pay-per-use charge.
5.12. RevHelm reserves the right to adjust service prices periodically. Users will be notified of any price changes at least 30 days in advance of the new billing cycle. Continued use of the service constitutes acceptance of the revised pricing.
5.13. If a chargeback or payment dispute is initiated, RevHelm reserves the right to suspend or terminate the associated account until the dispute is resolved. Users are encouraged to contact RevHelm's support before initiating chargebacks to resolve any billing concerns amicably.
5.14. RevHelm may integrate with third-party services to provide functionality within the Platform. RevHelm is not responsible for and disclaims all liability for the actions, omissions, availability, or performance of third-party services. Outages, interruptions, or changes to third-party services may affect Platform functionality, and RevHelm shall not be liable for any resulting damages or losses. Your use of third-party services is governed solely by Your agreements with those providers.
5.15. RevHelm provides customer support through two tiers: 1. RevHelm Support: Available Monday through Friday (excluding public holidays), 9 AM – 6 PM (SGT). RevHelm will acknowledge or respond to your support request within forty-eight (48) business hours after receipt via the official RevHelm WhatsApp channel or email at [email protected]. Response time refers only to initial acknowledgement or guidance and does not guarantee full resolution within that period. 2. RevHelm Priority Support: Available to Customers subscribed to eligible plans. RevHelm will acknowledge or respond to support requests within forty-eight (48) business hours via the general RevHelm WhatsApp channel, email, or directly through the assigned dedicated Support Manager’s WhatsApp or email. Response time refers only to initial acknowledgement or guidance and does not guarantee full resolution within that period.
5.16. RevHelm may provide general guidance, troubleshooting, or instructions but is not obligated to resolve every issue, defect, or query within a specific timeframe. Complex matters, third-party dependencies, or requests beyond the scope of your plan may require additional time or incur separate charges.
5.17. RevHelm shall not be liable for any losses, delays, or business interruption resulting from the response timeframe, pending resolution, or communication delays.
5.18. Certain RevHelm plans & packages include defined feature and usage limits (including but not limited to, the number of automations, email campaigns, contacts, storage, integrations available). These limits are an integral part of each plan and are monitored for compliance.
5.19. In some instances, temporary or delayed synchronization between system checks may allow actions or configurations that exceed your plan entitlements. RevHelm reserves the right to restrict, remove, or adjust any excess items or usage that exceed your plan’s limits without prior notice to ensure fair and consistent use of the platform. RevHelm is not liable for any loss of work, data, or business impact arising from the adjustment, restriction, or removal of features or content exceeding plan entitlements. Users are responsible for maintaining backups of their data and ensuring their activities remain within their subscribed plan’s scope.
6. Foreign Taxes, Duties, and Import Restrictions
We are not responsible for foreign laws and taxes. Ensure lawful import and use of our services and pay any associated duties and taxes.
7. System Security
7.1. Do not violate website security.
7.2. Do not use software tools to extract website data.
7.3. Understand such violations may result in termination of services and/or prosecution.
7.4. RevHelm will implement reasonable security measures to protect data against unauthorized access, disclosure, or loss. However, the Client acknowledges that RevHelm shall not be liable for data breaches beyond its reasonable control.
7.5. Users are responsible for ensuring their use of our services complies with all applicable laws and regulations. We are not liable for any legal issues arising from the user's use of our services.
7.6. While RevHelm implements industry-standard security measures to protect user data, we cannot guarantee complete security from unauthorized access, data theft, or breach. RevHelm's liability in the event of a data breach is limited to taking commercially reasonable steps to mitigate the breach. RevHelm will not be liable for consequential, indirect, or special damages arising from any breach.
7.7. Users must take reasonable precautions to protect their login credentials and notify RevHelm immediately of any unauthorized account access. RevHelm is not responsible for unauthorized access caused by weak passwords, credential sharing, or user negligence.
8. Acceptable Usage
8.1. Do not post copyrighted works, commercial media, illegal material, unlicensed software, or software promoting illegal activities.
8.2. Do not use services for spamming or harassment.
8.3. Users must not use any of RevHelm's tools, features or services for deceptive, misleading, or fraudulent purposes, including generating deepfake content, impersonation, or manipulation of public opinion. Violation of this clause may result in immediate suspension or termination of service.
9. Confidential Information and Intellectual Property Rights
9.1. Keep our confidential information safe.
9.2. We will defend our intellectual property rights.
9.3. You may not copy, modify, or exploit our content except for personal use.
9.4. Use our brand, trademarks or content on your website or platform requires prior approval from us.
9.5. You may download content for personal use, maintaining copyright notices.
9.6. Unauthorized use of RevHelm's trademarks, logos, or brand identity is strictly prohibited. Written permission is required for any promotional use of RevHelm's brand in marketing materials, case studies, or press releases.
10. Your Email Address
10.1. Ensure your email address does not infringe third-party rights.
10.2. We may suspend email addresses violating third-party rights.
10.3. We are not liable if required to stop using an email address by court order.
11. Indemnity
11.1. You indemnify us against third-party claims arising from your website use, material posting, or infringement of rights.
11.2. Users are solely responsible for all activities, communications, and legal compliance of their sub-accounts and any third parties acting under their direction, including but not limited to compliance with telemarketing, anti-spam, and data protection laws. This includes, without limitation, the Singapore Personal Data Protection Act 2012, Spam Control Act 2007, GDPR, CAN-SPAM, TCPA, and CASL. Users shall indemnify and hold RevHelm harmless from any claims, fines, investigations, damages, or liabilities arising from sub-account conduct or legal violations. RevHelm’s total liability in such cases shall remain subject to the liability cap in Clause 14.6.
11.3. RevHelm provides a technology platform and communication tools only. We are not a party to, nor responsible for, any relationship, agreement, or dispute between You and Your customers, affiliates, contractors, or other third parties. You are solely responsible for the legality, quality, and accuracy of all communications, content, and transactions conducted through Your use of the Platform. RevHelm makes no promises of exclusivity, employment, agency, or partnership. You must implement Your own customer terms and privacy policies to govern Your relationships with Your customers.
12. Materials
12.1. You warrant ownership of posted material and accept responsibility for it.
12.2. You warrant material ownership and accuracy.
13. Dissatisfaction with the Services
Contact us immediately if dissatisfied, detailing the issue, discovery date, failure result, and suggested resolution via email at [email protected] or mail in to our mailing address at 60 Paya Lebar Road #07-54 SINGAPORE 409051.
14. Disclaimers
14.1. RevHelm reserves the right to improve, change, modify or discontinue any part of the platform, including services or features, at any time without notice. RevHelm shall not be liable to users or third parties for any modifications, changes in pricing, or discontinuation of the platform. Users acknowledge that services evolve over time and that RevHelm reserves the right to change, improve, or deprecate features without obligation for refund, compensation, or replacement functionality. Users acknowledge that RevHelm may modify pricing, services, or policies at any time at its sole discretion, and such changes shall not entitle the user to refunds, credits, or other compensation.
14.2. Content may have inaccuracies or errors; notify us of any you find.
14.3. We provide no warranty on service adequacy, content truth, merchantability, or fitness for purpose.
14.4. We are not liable for linked website content or related loss or damage.
14.5. To the fullest extent permitted by Singapore law, RevHelm shall not be liable for any indirect, incidental, special, or consequential loss or damage, including (but not limited to) loss of profits, loss of revenue, business interruption, loss of data, or reputational harm, arising out of or in connection with the use of our platform or services, whether based on contract, tort (including negligence), or otherwise. This exclusion does not apply to liability that cannot be excluded under applicable law.
14.6. Except for the Excluded Matters, each party’s aggregate liability arising out of or in connection with the Services shall not exceed three (3) months’ subscription fees based on the plan in effect at the time of the event giving rise to the claim. Excluded Matters: The liability cap above does not apply to: (a) death or personal injury caused by a party’s negligence; (b) fraud or wilful misconduct; (c) RevHelm's indemnity for infringement of third-party intellectual property by RevHelm Materials; (d) Client’s payment obligations; and (e) RevHelm's breach of its non-excludable obligations under the PDPA caused by RevHelm's wilful misconduct or gross negligence. All exclusions/limits are subject to the Unfair Contract Terms Act (Cap. 396) reasonableness requirement.
14.7. For free trials, you will be charged on the day after trial expiry unless you choose to cancel your subscription before the trial period ends.
14.8. RevHelm's platform utilizes industry-standard third-party infrastructure and systems to deliver high-quality service and security. Specific infrastructure and data handling processes are implemented through RevHelm's integration with this technology.
14.9. RevHelm makes no guarantees regarding the profitability or financial success of your business through the use of the platform or services. RevHelm provides tools to streamline and support business operations but is not responsible for any business opportunities or outcomes achieved using the platform. The Client acknowledges that the effectiveness of the platform depends on their implementation and use of the services provided. To the fullest extent permitted by law, RevHelm shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, loss of data, or reputational harm arising from the use or inability to use the platform.
14.10. RevHelm is provided on an 'as-is' and 'as-available' basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Use of RevHelm is at the user’s risk, and RevHelm is not responsible for any damage resulting from use of the platform or services.
14.11. RevHelm makes no warranty that the platform will meet specific user requirements, operate uninterrupted or error-free, or that results obtained from using the platform will be accurate or reliable. RevHelm also does not guarantee the availability of any future features or enhancements.
14.12. RevHelm disclaims all responsibility for transactions or interactions conducted through third-party services integrated with the platform. Any warranties for third-party services are solely provided by those third parties.
14.13. RevHelm may offer early access to beta features or products, which are provided 'as-is' without warranties or service commitments. Access to beta features may be terminated at any time, and RevHelm shall not be liable for any issues arising from the use of beta features.
14.14. RevHelm's AI features are built upon reliable third-party infrastructure. While we strive for accurate, secure, and responsive services, users acknowledge that certain functionalities may be contingent upon third-party systems outside of RevHelm's direct control.
14.15. While RevHelm employs AI models trained on diverse datasets, AI-generated content may contain biases or inaccuracies. Users should independently verify AI-generated outputs before relying on them for business decisions, and RevHelm disclaims liability for any adverse consequences resulting from AI-generated content.
14.16. Some RevHelm services rely on third-party APIs and third-party service providers, including but not limited to email marketing, payment gateways, social media integrations, and AI models. RevHelm is not responsible for disruptions or failures resulting from third-party service outages or API changes.
14.17. RevHelm operates by integrating third-party infrastructure and licensed software services to deliver its platform capabilities. While these services have a strong operational track record, RevHelm is not responsible for failures, limitations, or cessation of services from these external providers. Users acknowledge and accept that core functionalities may rely on such providers, and RevHelm's responsibility is limited to commercially reasonable steps to minimize disruption and offer alternatives where available.
14.19. RevHelm does not guarantee a 100% uninterrupted service availability or a 100% fixed level of uptime. Periodic maintenance, third-party service issues, or other external factors may result in temporary disruptions. Where possible, RevHelm will provide reasonable notice of scheduled downtime.
14.20. RevHelm reserves the right to migrate infrastructure, change service providers, or adjust delivery methods to maintain service continuity. In the event of third-party platform failure, RevHelm will make commercially reasonable efforts to notify users, suggest alternatives, or assist with data extraction.
14.21. The Client acknowledges that they have not relied on any representations or statements made outside this agreement. All marketing, promotional, or sales materials are non-binding and for informational purposes only.
15. Miscellaneous Provisions
15.1. Email communications are contractually binding.
15.2. Free services have no contractual obligations.
15.3. No third-party rights are conferred by this agreement.
15.4. Invalid terms are modified to remain lawful and binding.
15.5. No waiver of rights is implied by delayed or partial exercise.
15.6. To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the use of RevHelm’s services shall be resolved exclusively by final and binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules. The seat of arbitration shall be Singapore, and the language shall be English. You and RevHelm agree that all proceedings shall be conducted in an individual capacity only, and not as a class action, private attorney general action, or any other representative action. You hereby waive any right to participate in a class action lawsuit or class-wide arbitration against RevHelm. The arbitral award shall be final and binding on the parties.
15.7. We are not liable for obligations breached due to uncontrollable causes or third-party risk.
15.8. This agreement is governed by the laws of the Republic of Singapore.
15.9. We may update these terms; changes will be communicated promptly.
15.10. All official notices will be sent in writing via email to the address you provided during registration. Notices are considered effective upon receipt. RevHelm will use email as the primary means of communication for updates to terms, service-related information, and compliance notifications. RevHelm will not request sensitive information like account credentials over email, and users are advised not to respond to suspicious requests. Report any suspicious emails to [[email protected]].
15.11. Any cause of action or claim You may have against RevHelm arising out of or relating to these Terms must be brought within three (3) months after the cause of action accrues, otherwise such claim or cause of action is permanently barred.
15.12. You agree that a breach of these Terms would cause RevHelm irreparable harm for which monetary damages would not be an adequate remedy, and RevHelm shall be entitled to seek equitable relief, including injunctions, in addition to any other remedies available at law.
16. Artificial Intelligence (AI) Ethics
16.1. RevHelm's AI features must not be used in any way that contravenes applicable laws, regulations, or industry standards, including data protection laws (e.g., PDPA, GDPR) and any legal requirements specific to certain industries, such as financial or healthcare sectors. AI features must not be employed for automated decision-making with legal or significant effects unless in full compliance with such laws.
16.2. AI features are prohibited from being used in a way that discriminates against individuals or groups based on religion, race, sexual orientation, gender, nationality, political views, disability, age, criminal history, or other protected characteristics. Misuse of AI for purposes of discrimination, harassment, intimidation, or inappropriate behavior is strictly prohibited and are grounds for termination of all services.
16.3. AI features may not be used to provide professional advice that typically requires a licensed professional, including but not limited to medical, financial, tax, or legal advice. Users must clearly inform customers when they are interacting with an AI system or chatbot rather than a human representative.
16.4. All content created through RevHelm's AI tools must be professional and respectful. Users are prohibited from creating or using content that includes offensive language, abusive statements, or any discriminatory or biased material. RevHelm reserves the right to suspend access if users violate these content standards.
16.5. Users must take all necessary steps to protect any sensitive or confidential information, ensuring compliance with RevHelm's privacy and data protection standards. All data interactions involving AI should be treated with the same level of confidentiality as user-provided data.
16.6. AI features should not be used to overload, disable, or disrupt RevHelm's systems. Engaging in activities that involve automated systems, such as “bots” or “crawlers,” which could excessively access or impact RevHelm's services, is prohibited.
16.7. AI features may not be used to create, distribute, or promote misinformation, engage in malicious activities, or participate in any actions that could harm individuals or society. Users agree to use AI responsibly and in alignment with RevHelm's standards for ethical AI usage.
17. Termination of Services
17.1. RevHelm reserves the right to suspend or terminate access to its platform at its sole discretion, with or without prior notice, for actions that include but are not limited to misuse, fraudulent activity, breach of terms, or engagement in activities deemed abusive or illegal. Termination may also apply to accounts inactive for 90 days or more. RevHelm assumes no liability for damages resulting from such actions. Upon termination, RevHelm reserves the right to delete all associated data. Users are advised to maintain active engagement to retain account data and ensure continuity of services. RevHelm may suspend or terminate any account, at its sole discretion, at any time and for any reason, with or without prior notice, and without liability to the user. This includes, but is not limited to, cases of inactivity exceeding ninety (90) days, non-payment, or changes to RevHelm’s business operations. Following termination, RevHelm may permanently delete all associated data after thirty (30) days, and users shall have no claim for recovery or compensation.
17.2. Upon termination, your access to RevHelm's platform and services will immediately cease. RevHelm is not liable to you or any third party for damages resulting from suspension, termination, or cessation of access.
18. Automation Experts Services
18.1. Free Consultation: RevHelm offers a one-hour initial consultation free of charge to understand your business needs and suggest automation possibilities. No custom work will be delivered during this consultation, and the consultation does not obligate RevHelm to deliver any specific outcome or guarantee feasibility for all requests discussed. RevHelm reserves the right to charge for its time, expertise and services provided for any time past the free one-hour consultation.
18.2. One-Time Setup Fee: Following the free consultation, RevHelm will provide an estimate based on the complexity and requirements identified. Upon agreement to proceed, a one-time setup fee will be due before the start of any work. All questions regarding pricing, scope, and expectations should be raised during the consultation. Once paid, this fee is non-refundable under any circumstances.
18.3. Custom Automation Design and Implementation: RevHelm will create custom automation workflows based on details provided by the client during the consultation. RevHelm is not liable for any limitations in automation capabilities beyond those discussed or understood in the consultation, nor do we guarantee specific performance outcomes or success, as results may depend on external factors outside RevHelm's control. Any additional materials required for the workflow to work, not limited to but including funnels, email templates, forms, are to be provided by the user via RevHelm's platform.
18.4. User Acceptance Testing (UAT) and Revisions: RevHelm provides two rounds of revisions to fine-tune workflows as per the user's request. Revisions are limited to adjustments based on client feedback and do not include significant redesigns or feature additions. User acceptance testing (UAT) allows clients to test workflows, with the client bearing responsibility for confirming that workflows function as expected. Any post-acceptance changes or requests may incur additional charges. RevHelm is not liable for data loss, security breaches, or unintended outcomes during UAT.
18.5. Third-Party Integrations and Dependencies: If workflows rely on third-party software or integrations, RevHelm is not responsible for functionality interruptions or limitations caused by changes in these third-party services. Clients are responsible for maintaining active accounts and access credentials for any integrated third-party platforms.
18.6. Service Limitations and Disclaimers: RevHelm's Automation Experts services aim to optimize and improve workflows but are not substitutes for full business consultancy. RevHelm does not guarantee that automations will lead to increased revenue, user engagement, or other specific outcomes. Liability for any claim is limited to the amount paid for the service, excluding indirect, special, incidental, or consequential damages. RevHelm is not responsible for ongoing maintenance or troubleshooting post-UAT unless a separate support agreement is in place.
18.7. Client Editing of Workflows: After project completion, clients are free to edit automation workflows as desired. RevHelm will not be held responsible for any issues, errors, or unintended outcomes that result from client modifications.
18.8. Confidentiality and Intellectual Property: RevHelm will keep all confidential business processes or sensitive data shared by the client during the service private. RevHelm retains ownership of all workflow templates, designs, and intellectual property created during the engagement. Upon final payment, RevHelm grants the client a license to use the automation workflows within their business only.
19. Force Majeure & Termination of Services Due to Foreclosure, Liquidation or Insolvency
19.1. In addition to any provisions under applicable law, RevHelm is not liable for delays or failures in service delivery arising from causes beyond its reasonable control, including but not limited to natural disasters, cyberattacks, data center failures, critical service outages from third-party providers, permanent API deprecation, or unforeseen cessation of cloud platform dependencies. RevHelm shall be excused from fulfilling obligations under this agreement to the extent impacted by such events.
19.2. In the event that RevHelm by Magnolia Enterprises PTE. LTD. undergoes foreclosure, liquidation, or any other form of business discontinuation, all services provided to customers shall be terminated immediately.
19.3. RevHelm is not liable for refunds or compensation for any remaining portion of paid services or subscription periods if services are terminated due to foreclosure, liquidation, or insolvency.
19.4. In the event RevHelm ceases operations, all active subscriptions will be terminated, and the maximum liability for any prepaid fees will not exceed the amount paid for the remaining portion of the subscription. RevHelm will not be responsible for any data recovery or compensation beyond the end of service provision.
20. Credit Wallet System
20.1. Certain features on RevHelm operate on a usage-based model via a Credit Wallet system. Each user account is assigned a digital wallet from which credits are deducted based on feature usage (e.g., AI executions, email, WhatsApp API charges, etc.).
20.2. The wallet can be topped up manually at any time. To prevent service disruption, you consent to automatic top-ups of USD 10 whenever your wallet balance drops below USD 10. You will be notified of each top-up via email.
20.3. Pricing details for each wallet-based feature are published [here](link to pricing page) and are subject to change. RevHelm reserves the right to update rates periodically. Continued use after such updates constitutes acceptance of new rates.
20.4. Unused credits roll over without expiry unless your account is terminated or cancelled.
20.5. RevHelm shall not be liable for any indirect, consequential, or special loss resulting from usage of wallet-based features. Users are responsible for monitoring their wallet balance and usage activity.
20.6. Any unused wallet balances must be claimed within thirty (30) days following account termination. Unclaimed balances after this period shall be forfeited without refund or compensation. Users remain responsible for any negative wallet balances or outstanding amounts at the time of termination. RevHelm reserves the right to automatically charge any negative balances or adjustments, including retroactive tax recalculations, to the payment method on file. RevHelm’s determination of wallet usage and balances shall be final and binding.
See https://www.revhelm.com/creditwallet for the most current rates.
These Terms & Conditions constitute the entire agreement between you (the "Client") and RevHelm with respect to your access and use of the RevHelm platform and any related SaaS services, except where a separate written agreement exists (e.g. for service packages), in which case such agreement shall prevail over these Terms to the extent of any inconsistency. For customers subscribing only to standard SaaS plans, these Terms form the entire and exclusive agreement between you and RevHelm . If you are under the age of 18 years, you confirm that you have brought the terms and a condition to the notice of a parent or guardian, and that person has agreed that you may buy RevHelm's Services.
Feel free to reach out if you have any questions or need further assistance at [email protected]
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